Banquet Manager
Job DescriptionJOB SUMMARYDirects and motivates team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIESManaging Banquet Operations oProjects supply needs for the department, (e.
g.
, china, glass, silver, buffet presentations, props).
oApplies knowledge of all laws, as they relate to an event.
oUnderstands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
oAdheres to and reinforces all standards, policies, and procedures.
oMaintains established sanitation levels.
oManages departmental inventories and maintains equipment.
oUses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
oSchedules banquet service staff to forecast and service standards, while maximizing profits.
oAssists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams oSets goals and delegates tasks to improve departmental performance.
oConducts monthly department meetings with the Banquet team.
oApplies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
oActs as a liaison to the kitchen staff.
oLeads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service oSets a positive example for guest relations.
oInteracts with guests to obtain feedback on product quality and service levels.
oResponds to and handles guest problems and complaints.
oEmpowers employees to provide excellent customer service.
oEnsures employees understand expectations and parameters.
oStrives to improve service performance.
oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
oReviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities oCommunicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
oObserves service behaviors of employees and provides feedback to individuals.
oMonitors progress and leads discussion with staff each period.
oParticipates in the development and implementation of corrective action plans.
oReviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
oAttends and participates in all pertinent meetings.
The salary range for this position is $72,000.
00 to $96,000.
00 annually.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment(TM).
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Administration Business Process Improvement Catering Activity And Reception Organisation Communication Corrective And Preventive Action (Capa) Customer Satisfaction Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p8945wfhp7gc75rk8', 'ExternalApply-j3p8945wfhp7gc75rk8'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone having ownership in the success of the event.
Identifies training opportunities and plans a strategy to accomplish goals.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
CORE WORK ACTIVITIESManaging Banquet Operations oProjects supply needs for the department, (e.
g.
, china, glass, silver, buffet presentations, props).
oApplies knowledge of all laws, as they relate to an event.
oUnderstands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
oAdheres to and reinforces all standards, policies, and procedures.
oMaintains established sanitation levels.
oManages departmental inventories and maintains equipment.
oUses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
oSchedules banquet service staff to forecast and service standards, while maximizing profits.
oAssists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams oSets goals and delegates tasks to improve departmental performance.
oConducts monthly department meetings with the Banquet team.
oApplies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
oActs as a liaison to the kitchen staff.
oLeads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service oSets a positive example for guest relations.
oInteracts with guests to obtain feedback on product quality and service levels.
oResponds to and handles guest problems and complaints.
oEmpowers employees to provide excellent customer service.
oEnsures employees understand expectations and parameters.
oStrives to improve service performance.
oEmphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
oReviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities oCommunicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
oObserves service behaviors of employees and provides feedback to individuals.
oMonitors progress and leads discussion with staff each period.
oParticipates in the development and implementation of corrective action plans.
oReviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
oAttends and participates in all pertinent meetings.
The salary range for this position is $72,000.
00 to $96,000.
00 annually.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment(TM).
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Administration Business Process Improvement Catering Activity And Reception Organisation Communication Corrective And Preventive Action (Capa) Customer Satisfaction Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p8945wfhp7gc75rk8', 'ExternalApply-j3p8945wfhp7gc75rk8'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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