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Beach & Pool Lead Attendant - Wailea Beach Villas

Company Name:
Destination Hotels & Resorts
Beach & Pool Lead Attendant - Wailea Beach Villas
Property Destination Resorts Hawaii
Company Introduction Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become consistently ranked as one of the top ten hospitality & property management companies in the country (ranked by Hotel Business Magazine) with more than 9,300 employees, over 9,600 hotel rooms and condominium units, and more than $2.2 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property management investment, and development. Since its inception, Lowe has been responsible for more than $16 billion in assets nationwide.
Destination Hotels & Resorts fosters a creative, entrepreneurial and energetic work environment where people come to work and have the opportunity to make personal contributions to the business in which they work. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization, while accepting full responsibility and accountability. Your role will be integral to the success of meeting our clients expectations and the continued growth of the company. We strive to create a work place culture that values family, work life balance, and community. We help develop our associates and provide support for them to be professionally successful and to have future growth opportunities predicated on that success.
Property Introduction Destination Resorts Hawaii presents a fine collection of premium Maui condo and villa rentals amid the luxury Wailea hotels and resorts on Hawaii's island of Maui. Destination Resorts Hawaii, Inc. has successfully set the highest standards of value, commitment and quality, for its seven villages since 1976. Working with us is a departure from the norm. We embrace an entrepreneurial spirit and nurture an environment where our associates create better ways to do things. What you do, and the decisions you make, will have a direct impact on results. Your role will not be incidental; it will be integral to the success of our business. Destination Resorts Hawaii, Inc. fosters a creative, entrepreneurial and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Destination Hotels & Resorts. Our associates are proud to work here!
Job Description
JOB OVERVIEW
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Supervise, train and inspect the performance of the Beach & Pool Staff, ensuring that all procedures are completed to the company's standards. Assist where necessary to ensure optimum service to guests.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:
o daily house count, VIPs in-house, arrivals/departures.
o all facilities and services.
o all equipment and services available for guests at the Beach & Pool facility.
o all safety and sanitation regulations for Beach & Pool facility.
o Proper use of respective tools, equipment and supplies in the department
Obtain contract bank and ensure accuracy of monies. Adhere to all cashiering procedures and reports in accordance with Accounting specifications.
Prepare staff assignments according to department procedures.
Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
Inspect the work areas for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments/personnel.
Ensure that staff have reported to work; document any late or absent employees.
Coordinate breaks for assigned staff.
Distribute assignments and side work to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations which compromise the department's standards and delegate these tasks.
Conduct pre-shift meeting with staff and review all information pertinent to daily business demands.
Inspect grooming and attire of staff; rectify any deficiencies.
Constantly monitor staff performance in all job functions, ensuring that all procedures are completed to department standards; rectify any deficiencies with respective personnel.
Assist Beach & Pool staff with their job functions to ensure optimum service to guests. Direct staff as required.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Ensure all charges for rental and sale items are accurately processed.
Ensure all safety precautions are implemented and monitored.
Ensure all closing duties for staff are completed before staff sign out.
Conduct training of staff as assigned.
Provide feedback on staff performance to manager. Report disciplinary problems to manager and participate in the counseling of employees.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
Document pertinent information in department log book.
Complete all paperwork and closing duties.
Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
Secure all work areas and storerooms at closing.
Required Qualifications
Valid certification in first aid and C.P.R.
2 years experience in Pool/Beach services.
Fluency in English, both verbal and non-verbal.
Provide legible communication.
Compute basic mathematical calculations.
Knowledge of beach/pool equipment, chemicals and maintenance.Ability to:
enforce company's standards, policies and procedures with assigned staff.
prioritize and organize work assignments; delegate work.
direct performance of assigned staff and follow up with corrections where needed.
motivate assigned staff and maintain a cohesive team.
ascertain staff training needs and provide such training.
be a clear thinker, analyze and resolve problems exercising good judgement.
focus attention of details.
perform job functions in outdoor environment with exposure to sun, high temperatures, wind and the ocean.
exert physical effort in transporting/handling equipment and supplies.
City Maui
State Hawaii
Job Type Part Time
Type of Position Hourly Position

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